FreightWaves · @freightwaves

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"Ghost subscriptions"—recurring orders or software seats initiated months ago by former employees or unmonitored teams—create persistent spend leakage for growing businesses. Traditional procurement relies on lagging monthly or quarterly expense audits, catching waste long after funds are spent. By deploying generative AI conversational agents and automated spend-visibility rules, business owners can continuously audit active subscriptions, flag off-policy purchases across teams, and surface unused recurring orders in real time. Daniel Silverfield, Head of Value and Selection at Amazon Business, breaks down on how AI spend-visibility tools provide continuous procurement auditing to eliminate subscription waste.